ViiTALK Privacy Policy

Effective Date: December 2, 2024

ViiTALK highly values user privacy and is committed to protecting your personal information in compliance with applicable laws and regulations. This Privacy Policy outlines how we collect, use, store, and share your information while you use our services. It applies to all ViiTALK services. Please read this policy carefully and make informed choices about your personal information when necessary.

By using our services, you fully agree to the contents of this Privacy Policy.

1. Information We May Collect

During the provision of our services, we may collect, store, and use the following information related to you. If you do not provide the necessary information, you may be unable to register, use certain services, or achieve the desired service experience.

1.1 Information You Provide

• Personal User Information:

Includes your phone number, name, avatar, email address, and other details needed to create a personal account. If you join a meeting anonymously, you do not need to provide this information.

• Enterprise User Information:

Includes the company name, industry, address, and contact directory, depending on the services activated.

1.2 Information Collected Automatically

• Device Information:

Includes device model, operating system version, device settings, unique device identifiers, IP address, and Wi-Fi access point information.

• Log Information:

To resolve potential issues, we may collect client logs, such as call time, call status and duration, local bandwidth, and audio/video transmission rates.

2. How We Use Your Information

The information we collect may be used for the following purposes:

• To provide high-quality ViiTALK audio and video services and optimize your user experience;
• For identity verification, customer support, and security assurance to improve service safety;
• To send you system notifications and alerts;
• For other explicitly authorized purposes.

3. How We Share Your Information

We will not share your information with third parties without your consent, except in the following circumstances:

• When required by national security, public interest, or legal obligations;
• To protect the life and property safety of you or other users, especially when obtaining consent is difficult;
• To authorized partners for service provision, such as email providers or data analysis services. These partners are required to comply with confidentiality obligations and may only use the information for authorized purposes.

4. Storage and Protection of Information

We commit to implementing reasonable measures to safeguard your information:

• Retaining information only as long as necessary for the purposes outlined in this policy or as required by law;
• Utilizing encryption and other security technologies to prevent information loss, theft, or misuse;
• Key information systems have passed the Level 3 Information Security Protection certification.

Please note that while we strive to ensure the security of your information, no internet transmission or storage system can be guaranteed to be entirely secure.

5. Communication and Notifications

• We may use your information to communicate with you via email, SMS, or push notifications during service delivery.
• You may receive service-related announcements that are non-promotional and cannot be unsubscribed.

6. Protection of Children's Personal Information

If you are under 14 years old, you must use our services under the guidance of a guardian. We will protect children’s information as required by law and will only process such information with verified guardian consent or as permitted by law. If we discover unauthorized collection of children’s information, we will promptly delete it.

Guardians who have concerns about children’s information may contact us using the details provided below.

7. Policy Updates

We may update this Privacy Policy from time to time. In the event of significant changes, we will notify you through appropriate means. Continued use of our services constitutes your acceptance of the updated policy.

8. Contact Us

If you have any questions or suggestions regarding this Privacy Policy, please contact us:

• Service Line: +86-731-85211895
• Email info@viitalk.com

We will respond to your inquiries promptly to ensure your privacy is protected.